Overview The Contact Center Operations Manager is responsible for ensuring high-quality service delivery across all customer interactions and operational processes. This role combines quality assurance, performance analysis, and operational support to identify process improvements, enhance agent performance,
It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for,
Location: Barcelona, Spain (World Trade Center Office) Workplace Model: Hybrid structure (3 days on-site, 2 days remote) Schedule: Full-time, 39 hours per week Role Overview & Strategic Objectives Join an energetic team in Barcelona leading a high-impact